F.A.Q
Product Information
- Where can I find the giftbox?
- Do you have a book for engagements, weddings or anniversaries?
- How do I know if my book is the UK, US or Australian version?
- Where are your books made and sent from?
- What are your opening hours?
- How are the books packaged?
How to make your book
- How and where can I upload photos?
- How do I make the book?
- How do I preview my book?
- What web browser should I be using?
- Can I save my book and finish editing it at a later date?
- Can I add, swap or delete pages?
My Order
- How do I upload videos to the Giftbox?
- I've seen an error after approving my book!
- I've received my book but I made a typo, what can I do?
- The date of birth in my book is wrong, what can I do?
- The printing process hasn't started and I've seen a typo, help!
- I've placed an order but need to edit, how can I?
Delivery Information
- Where do you deliver to?
- What are your delivery estimates and shipping costs?
- Can I schedule delivery for my book?
- How can I contact you?
- How can I track my order?
- My order hasn’t arrived and the estimated delivery date has passed
Your Account and Payments
- I'm trying to pay and I'm seeing 'Do Not Honour,' help!
- Will there be a receipt or invoice in the parcel?
- How can I use my Student Discount?
- Where do I enter discount codes?
- Can I see my purchase history?
- What payment methods do you accept?