F.A.Q
Creating a Video Celebration
- How do I know if a video message has been uploaded to my celebration?
- How do I purchase my memorial video tribute and what's the cost?
- I can't find my Video Celebration?
- Can I add effects or music to my video celebration?
- Can I choose a date to program the video celebration to be sent
- How long should it take to process and upload videos?
Information about our Maps
- What are your delivery estimates and shipping costs for Maps?
- Can I create my map in landscape
- Can I add multiple locations, cities and markers to my map?
- What is the width of the frames
- Is this the perfect gift?
- What are the size & cost of the maps
Information about our Books
- What is a Giftbox?
- What are the cards you offer in your gift shop?
- Do you have a book for engagements, weddings or anniversaries?
- How do I know if my book is the UK, US or Australian version?
- Where can I find the giftbox?
- Where are your books made and sent from?
How to make your book
- How do I change a photo uploaded to the book?
- How and where can I upload photos?
- How do I preview my book?
- What web browser should I be using?
- Can I save my book and finish editing it at a later date?
- How do I make the book?
My Order
- Summer Sale Promotion
- I've seen an error after approving my book!
- How do I upload videos to the Giftbox?
- I've received my book but I made a typo, what can I do?
- The date of birth in my book is wrong, what can I do?
- The printing process hasn't started and I've seen a typo, help!
Delivery Information
- Delivery during COVID-19
- What are your delivery estimates and shipping costs for Maps?
- How can I contact you?
- What are your delivery estimates and shipping costs for books?
- I want to send a book to a different country than the one I live in. Can I do that?
- Can I schedule delivery for my book?
Your Account and Payments
- Refer a Friend Program
- How can I get my account and associated data deleted?
- Why is there an international charge associated to my payment on your site?
- I'm trying to pay and I'm seeing 'Do Not Honour,' help!
- Will there be a receipt or invoice in the parcel?
- How can I use my Student Discount?