If you are not satisfied with the finish of your order, or if you think it has been damaged in transit please get in touch. Take a picture of the problem within 48 hours of receiving the goods and email it to firstname.lastname@example.org along with your order ID. We will then assess the damage and if we are responsible for the issue, we will happily replace your order as soon as we can.
We only issue refunds in exceptional circumstances, we’d much rather fix any problems and make sure you’re completely happy with your order.
We cannot accept returns on orders unless there is damage as they are bespoke in nature and have been specifically personalised for the recipient.